I use reviews every time I scan Amazon.com to buy a book, check out my next Netflix picks, make a reservation at a new restaurant, and even when I deciding which camera to buy for my daughter’s graduation.

Retail, B2B and restaurant clients can definitely benefit from this consumer insight. Reviews can be created by the corporation itself, but we recommend implementing user-generated ratings and comments to maximize your customer’s experience.

Reviews aren’t just useful for influencing your consumer’s buying decisions. Your company can integrate reviews into its product development and customer service functions. Reviews are a great way to learn about defects in a product, to understand when the consumer needs more information, and to build a community amongst your consumers to interact and influence each other. When monitored continuously, customer service representatives can react quickly to feedback and troubleshoot problems early on. This is a controlled forum for market research and a good way to identify your most loyal brand ambassadors that you could cultivate into social media influencers. If they are posting reviews, they are likely passionate about the product. Your company can contact these opinion leaders directly to offer promotions, new product trial, ask for more feedback, or tackle an issue head on.

What is holding you back from using consumer reviews as part of your web strategies?

Facebook is now essentially building “live” profiles on everyone, as opposed to the traditional static profiles that are stored in a database. Information will feed into these live profiles from across the web. For example, the music you listen to on Pandora, the articles you read on CNN, and the recipes you download on Food Network sites could all be visible to your friends on Facebook. With these new hyper-updated profiles, you will have a sense of what people’s preferences are in real time and ads will become much more targeted.

Zuckerberg also said that Facebook hopes the new tools will encourage publishers, brands and media businesses to use the products to directly incorporate their companies into social media.

The real immediate to-do for marketers is to add Open Graph protocol meta tags and the “like” button to their website content. When people visit their site, they can click these “like” buttons and instantly promote the fact that they found the site or content of value – to their entire Facebook network. This new “like” system can help influence users to take action because it will actually display profile pictures of their friends that “like” the content directly on the page.

This is being called the biggest development in social media in years. Microsoft, ESPN and Yelp are already “in” – operating “Open-Graph-enabled” websites. Countless other businesses will be onboard very soon. Within five hours of announcing this new feature over 75 of Facebook’s closest partners had over 1,000,000,000 interactions. The impact is “real” engagement between consumers and brands.

Check out this AdAge article about the Universal “Like” Button.

How do you think this platform will change your brand /client’s interactive marketing strategy?

Are you ready to take advantage?

In a new report issued this week, Forrester Research predicts that online retail sales will grow 10% per year for the next five years. Nothing earth shattering there. But get this, according to Forrester… “the web will influence 53% of U.S. retail sales by 2014”, meaning that products will either be directly purchased online or researched on the internet before being purchased at a brick-and-mortar location.

Forrester points out two categories that are primed for online sales growth: consumer electronics and apparel, accessories and footwear. Both experienced double-digit growth last year, but online sales are still less than 20% of sales so there is a lot of room for expansion.

So what does this mean for you? Your customers are online – researching your company, your products and your competitors. Are you prepared to compete in this new digital world?

Here are some critical questions to consider:

• Is your website organically optimized to achieve greater search engine exposure?
• What sorts of digital marketing campaigns are you running to drive people to your website?
• Is your website set up to build relationships with your prospects and customers?
• Do you have a social media plan where your customers can spread the word to your prospects and draw attention to your website?

These are just a few of the elements you should look at in evaluating your digital presence. If you’re looking for guidance or need help getting started, Adamson can help you with a digital assessment for your company.

Just give me a call at 314-727-9500 ext 1274 or email to aepstein@adamson-usa.com

Many business to business marketers think of their target audience as a job function or category.  We typically look at SIC codes or department functions.  It is a rare business to business marketer that looks at the emotions of the target audience. It is even more rare for a business marketer to look at the target audience both on an emotional level and as a Mom.  This is an opportunity for savvy business to business marketers.

If 72% of all Mothers ages 15-44 years old are in the workforce and women-owned businesses increased at twice the rate of all firms – 14% vs 7%, this is an untapped market.  53% of women-owned businesses are in the service category, 16% in the retail trade and 9% in insurance, financial or real estate.

Recognizing that Mom business owners are a growing target audience will set your business to business marketing plan apart. Networking events offline and online are an ideal way to reach this Mom target.  As many of you CMOs reading this can relate, whether you are a Mom or you are married to a Mom, she has very little time, she multi-tasks and she will always consider the emotional impact on people/colleagues. This is evident in products that are often perceived to be purchased only on price, like healthcare plans or financial plans. If the purchaser is a Mother, she will look beyond price and also look at the impact on her employees and their families.

Within Twitter Moms, there are many professional Moms’ groups, which if followed, will allow you to understand what is on Moms’ minds and what they are currently talking about.  This can even be followed by geographic area.  If you are a Mom – Marketer, you can even join the conversation but remember to be transparent and honest if you are conversing about your own brand.

There are many industry groups dedicated to the career advancement of women in a specific business category. Most marketers at these events will focus on women’s issues.  However, a way to differentiate your brand is to show an insight that she is not simply a woman but she is also a Mother. Sponsoring the group site, providing information to Moms with a relevant insight and/or benefit, or even sponsoring a coffee break at a conference with a “Time-saving” giveaway or a free wifi card with activation through your site is a way to connect with Moms who are at the conference.

Marketing to Moms in business will differentiate your brand in the competitive business to business category marketing.