Are you ready to take advantage?

In a new report issued this week, Forrester Research predicts that online retail sales will grow 10% per year for the next five years. Nothing earth shattering there. But get this, according to Forrester… “the web will influence 53% of U.S. retail sales by 2014”, meaning that products will either be directly purchased online or researched on the internet before being purchased at a brick-and-mortar location.

Forrester points out two categories that are primed for online sales growth: consumer electronics and apparel, accessories and footwear. Both experienced double-digit growth last year, but online sales are still less than 20% of sales so there is a lot of room for expansion.

So what does this mean for you? Your customers are online – researching your company, your products and your competitors. Are you prepared to compete in this new digital world?

Here are some critical questions to consider:

• Is your website organically optimized to achieve greater search engine exposure?
• What sorts of digital marketing campaigns are you running to drive people to your website?
• Is your website set up to build relationships with your prospects and customers?
• Do you have a social media plan where your customers can spread the word to your prospects and draw attention to your website?

These are just a few of the elements you should look at in evaluating your digital presence. If you’re looking for guidance or need help getting started, Adamson can help you with a digital assessment for your company.

Just give me a call at 314-727-9500 ext 1274 or email to aepstein@adamson-usa.com

by Geoff Pickering

In late October of 2006, Adamson put a stake in the ground and decided our service offerings were not enough to sustain our company for long-term success. Put simply, we needed to change, or run the risk of perishing. Roughly one month later, on December 13, 2006, Time Magazine announced its Person of the Year: You. http://en.wikipedia.org/wiki/Time_Person_of_the_Year

Time Magazine has identified a Person of the Year for more than 100 years. The honor as based on the teachings of Scottish philosopher Thomas Carlyle, who wrote, “the history of the world is but the biography of great men.” He believed that it is the few, the powerful and the famous who shape our collective destiny as a species. (Over the years, the magazine’s Person of the Year criteria broadened to include those individuals who had the most profound impact on the world; examples: Adolf Hitler and Ayatollah Khomeini.)

So what caused Time to divert from their tradition of singling out one person? The World Wide Web. The Web created the most profound shift in the history of communication since the invention of the printing press, enabling the masses to increase their access to information, and hence, their knowledge.

The Internet reached a point of critical mass and, more importantly, a level of understanding by businesses that their brand could singly dictate and shape the consumer opinion alone. Previously, community and collaboration on a mass scale by consumers — loyal or otherwise — to a brand was not a reality. Today, it is.

No longer can corporations cut corners. Corporations must be transparent; they must be prepared to respond proactively; and they must understand that the level of complexity in the digital age is real and not comparable to any channel or solution previously available to marketers.

Areas necessary to succeed in the future are complex but can be addressed by focusing on two critical areas:

1. A deep understanding of consumers and how they engage with brands in a meaningful way.
2. The ability to manage engagement strategies throughout the life-cycle of the consumer.

The decision that Adamson made more than two years ago has positioned us to respond accordingly, and provide clear and measurable results for our clients.

Moving forward, our commitment to you is to use our Website and this blogging platform to provide a conversational dialogue of marketing solutions provided by us, which we are certain can be successful for you.

http://www.relevantengagement.com/

by Geoff Pickering

The pace of change and new concepts and TLA’s (Three Letter Acronyms) is absolutely maddening. I try really hard not to adopt too many of the latest concepts until the marketplace pressure vets their stability. That being said, a few weeks ago I saw a term the other day from Leisa Reicheit that I feel passes the marketplace litmus test and should to be included in our standard marketing nomenclature moving forward.

The term, Ambient Intimacy. Defined, Ambient Intimacy is about being able to keep in contact with people with a level of regularity and intimacy that you wouldn’t usually have access to, because time and space conspire to make it possible.

Basically none of us have time to be intimate with more than five or ten people. That’s just the way our society and culture is today. However, technology is creating new cultural norms that create behaviors that expand beyond what we as marketers are experiencing for the very first time, e.g, Facebook, Twitter, iPhone, etc.

At the heart of this is the customer and today, the customer is in charge. They always have been, but today, they have real teeth. Before, we as marketers had the ability to construct messages and influence perceptions and clients could control their products in addition they felt like they had control of the message around their Brand. That just isn’t the case anymore.

Yesterday: “You can have any color car you want, as long as it’s black”

Today: “You can have any color car you want.”

I realize you’ve heard, read and been exposed to the “customer rules” posit ad-nauseum and I apologize for stating it again but it is true and needs to continue to be repeated.

We live in a world of products/services that are commodities, everything is real-time, expectations of service are high and cost low.

The ability to contain the message is over. You must find solutions that engage people and build trust.

http://www.relevantengagement.com/